Three comprehensive levels of enhanced support mean that, should an issue arise, ZyAssure will allow businesses to minimise any impact.
Support options offer remote technical support and diagnostics during weekdays with support staff able to remotely access real-time configurations, check hardware/software revision levels and perform system checks.
ZyAssure provides peace of mind that that technical issues will be resolved efficiently with minimal impact to business.
ZyAssure Services Portfolio
Advance Replacement Service
This service is designed for customers who require hardware and software support but who do not require an engineer site visit
This service covers the following:
9×5 Technical Support, allowing you access to ZyXEL Support staff in the UK. This service is offered between the hours of 9am and 5pm Monday to Friday excluding UK Public and Bank Holidays
9×5 Remote Diagnostics performed by ZyXEL Support staff who may access real-time configurations, check hardware and software revision levels, and perform system checks such as port statistics to enable the prompt resolution of technical issues.
Advanced Hardware replacement for arrival within next business day (NBD)* This service ensures that you receive the replacement hardware promptly in the unlikely event the issue cannot be resolved by the ZyXEL support staff.
The service guarantees your ability to have issues escalated with priority into ZyXEL’s Customer Support Organisation globally.
The ZyXEL ZyAssure Advanced Replacement Service is available to upgrade your product for 4 year.
Source: Zyxel UK